Shipping FAQ
Thank you for your order!
WHEN WILL MY ORDER SHIP?
We strive to ship your order on the same day it is placed but shipping may be delayed when we have our site wide sales. We do not process orders on weekends or Holidays.
WHERE IS MY ORDER BEING SHIPPED FROM?
Fulton, MS.
WHAT ARE MY SHIPPING OPTIONS?
We ship all orders via UPS or USPS Priority Mail with Free Shipping on all orders over $75!
HOW LONG WILL IT TAKE TO GET MY ORDER?
Orders shipped through the United State Postal Service typically take 3-7 Business Days. Orders shipped through UPS typically take 2-4 Business Days depending on your location.
WHAT HAPPENS IF MY PACKAGE WAS NOT DELIVERED?
If your tracking number shows that your package has been delivered, but you never actually got it, please contact your local Post Office/UPS Hub to see if it has been returned.
WHAT IF I NEED TO RETURN AN ITEM?
Please contact us at customercare@knottedpinetradingco.com.
For all other questions, please email us at customercare@knottedpinetradingco.com.